Graduate Development Programme: IT Applications Engineer

Graduate Development Programme: IT Applications Engineer | Epwin Group | Gradcracker Login Register Epwin Group Menu Graduate Development Programme: IT Applications Engineer IT, Computer Science, Software. Opportunity Overview Job Description Deadline October 8th, 2026 Salary Competitive + benefits Degree required Bachelor's Location Telford (Shropshire) Show location/s on map Disciplines Accepted... Computer Science Cyber Security Information Technology Software/Systems Add to shortlist Shortlisted Follow us Following Apply online now This button will open a new tab and take you directly to the employer's website. Please remember, if asked, that you found this opportunity on Gradcracker. Job Purpose: As a key member of the ICT team, you'll provide support and administration to key business systems within the Window Systems Division. You’ll support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels and working closely with the Supply Chain, Manufacturing, Sales, Distribution and Finance teams to support daily operations. You’ll also participate in various ICT projects, contributing to the delivery of the strategic roadmap and continuous improvement, while maintaining an awareness of cyber-security and ensuring procedures and policies are followed to minimise risk to the organisation. You’ll promote and develop the use of ICT Systems in a secure manner to generate efficiency improvements. An ongoing development programme for the graduate will involve placements within each WSD ICT function, followed by role specific training. WSD ICT function placements will include: ICT Security & Infrastructure Desktop Support Business Intelligence Reporting Systems Development Operations Support Role specific training will include: Administering a SQL Database Infrastructure Querying a SQL Database using T-SQL (depending upon existing experience) Microsoft Business Central Deploy and configure Microsoft Dynamics 365 Business Central Business process specific training Software development (inhouse training provided) The mid-term purpose of this role is to provide a succession pathway to the Business Systems support and development role. Key Accountabilities: General Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality. Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity. Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute. Promote and display the Epwin Core Values. Technical System Administration and Solution Development for the following systems: ERP Business System & Warehouse Management System Time & Attendance System Payroll System Group VAT Reporting SQL Database Infrastructure Liaison with any third-party contractors/consultancies for any infrastructure related tasks. Service Delivery Support of the ICT Helpdesk function, to include: Ensuring that user requests are resolved to agreed service levels. Provide root cause analysis of Helpdesk requests and identify opportunities to reduce the volume of Helpdesk requests. Ensure that you operate within a safe, healthy, and environmentally aware manner always. Ensure potential information security risks are identified and dealt with as a priority. HW/SW support for general Helpdesk calls. Any additional tasks/projects, as requested by the ICT Team Managers or Head of ICT. Some cross functional responsibility (and team working) with local site managers and their teams. Performance Measures Delivery of projects to support the strategy of the organisation in a timely fashion. Continued maintenance of ICT Business Systems to ensure security and availability to agreed service levels. Positive feedback from management and peers on job performance and teamwork. Ensuring Helpdesk requests are resolved to service level agreements. Key Experiences and Skills Required: BSc in Computer Science, Information Technology or Software Engineering MS Office 365 Office Apps Outlook/Exchange Teams SharePoint OneDrive Cyber security awareness Project Management User training Creating technical documentation Full Driving License Personal Attributes: Action orientated – Able to deal with problems in appropriate time frames Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders We've signed the Gradcracker feedback pledge. (This means that we will supply feedback if requested after an interview.) Add to shortlist Shortlisted Follow us Following Apply online now This button will open a new tab and take you directly to the employer's website. Please remember, if asked, that you found this opportunity on Gradcracker. Apply online Add to shortlist Shortlisted Hub Home About Epwin Group Graduate Jobs Benefits Learning and Development at Epwin Follow Following Gradcracker Home Graduate Jobs Placements/Internships Degree Apprenticeships Company Hubs A-Z Sector A - Z STEM Societies Career Centre Webinars Toolkit More About Us For Employers Employer Dashboard New to Gradcracker? For Universities University Dashboard How we can work together For S